Refunds will only be granted for faulty items. We do not issue refunds for non-faulty items, only in-store credit once your return item is received back at our facility.
Please keep your postal receipt once your items have been shipped back to us. If you are unable to present your receipt upon request as proof of postage, we reserve the right to refuse a refund or issue in-store credit.
We will not be held liable for any losses incurred when returning your item. It is the customer's responsibility until it reaches our facility. The item will be subject to inspection upon arrival, if deemed to be unfit for return (worn, washed or used in any way or falls outside of our given timeframe for returns), your item will be refused and returned to sender.
By returning your items, you, the customer have acknowledged and agreed to cover any costs involved in order to receive store credit for the value of your goods. This means you will only receive store credit to repurchase your items for an existing order and the customer will be required to cover any costs involved in order to reship your goods. We are not the couriers and cannot be held liable for any costs which are incurred in using their services.
Once your return is received and inspected, we will send you an email to notify you that we have received your item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
You can cancel and receive a full refund within 24 hours of placing your orde. After 24 hours, we will not be accepting cancellations. A return/exchange request can be made by emailing firstname.lastname@example.org. See Returns & Exchanges for more info.